return policy

We want you to love your artwork.  If, however, you are not completely satisfied with your purchase, you may return the item (excluding commissions) within 30 days of receiving it for exchange or credit ONLY, towards other Sparking The Muse artwork, whether that is already-finished artwork or a commission.

 You may return the artwork, provided that it is returned to us in its original, unused condition and packaging.  Shipping costs will not be refunded. 

 Please contact Sparking The Muse and let us know of your decision before you ship, and we will send you an address to send it to.  At time of shipping, insure the artwork for the full value with tracking capability.  Returns lost in return shipping will not be refunded.  Upon Sparking The Muse’s receiving of the artwork, credit issued will include only the artwork purchase price, but will not include original shipping and insurance charges. 

 We reserve the right to not accept a return and may require a re-stocking or repair fee if the item has been at all damaged or worn.

 We will do everything we can to work with you and make sure your experience with us is positive.

terms of service

Produced Artwork:

 1. Product: Once ordered and paid for in the store, the artwork will be shipped to the client, in protective packaging, using either USPS, FedEx or UPS. 

 2. Payment: All artwork must all be paid for in full up front in the store. The currency accepted is USD.  The payment is accepted by either PayPal or by credit card, in the Shopping Cart.  See “Commissions” below for payment of commissions.  

 3. Warranties: if you are not satisfied with your artwork, it can be exchanged for another artwork or a commission (please see our full Return Policy).  Changes will not be made to an existing artwork. 

 4. Deadlines: The artist will deliver product via USPS, FedEx or UPS, with appropriate costs for faster delivery times, if requested.  The client will pay for shipping option at time of order, in the Shopping Cart. 

 5. If one of us fails: If the client fails to pay, the artwork will not be delivered, and the transaction will be cancelled. If payment by the client is received and the artist fails to ship the artwork within 30 days, a refund will be given and the transaction will be cancelled.

 6. Law that governs this contract:

 COPYRIGHT / USAGE POLICY

 The artist holds every right to the produced artwork, and therefore is allowed to:

 -Use the copyrighted artwork to promote herself within any place or on any site

-Publish the artwork

-Display the artwork

-Post the artwork on websites and social media

The client is allowed to use the copyrighted artwork for personal use only, unless agreed otherwise. If the client infringes on the copyright in any way, every right that the client had to the artwork will be retracted.

 

The following is considered Copyright infringement:

 -Reproducing/selling the copyrighted artwork or any facsimile thereof

-Taking credit for the creation of the artwork

-Removing any watermarks/signatures

-Altering the artwork without the artist’s consent

 

7. Dissolving the agreement:

The client must request a dissolution of the agreement in writing.  Upon receipt of the request, the artist will issue a written receipt of cancellation, issuing an exchange with a different artwork or credit (in the amount of the price of the artwork) towards a commission.  If already in possession of the artwork, the client will ship the artwork back to the artist.  If the artwork has not yet been shipped to the client (in the case of already-produced artwork), no further actions are needed to end the transaction. 

 

Commissions:

 1. Product: Once negotiated, ordered and paid for, the commission will be started.  The artist will periodically send photos of the commission-in-progress to the client for approvals.  Once final approval is given to the artist and the commission is completed, it will be shipped to the client, in protective packaging, using either USPS, FedEx or UPS. 

 2. Payment: All commissions must all be paid for in full up front. The currency accepted is USD.  The payment is accepted by either PayPal, by credit card, by Venmo, or by personal check. 

 3. Warranties: if you are not satisfied with your commission, it can be exchanged for another artwork or another commission (please see our full Return Policy).

 4. Changes: It is vital that the artist and the client communicate clearly during the commission process, in order to be sure that the artist is producing what the client has asked for.  During this process, changes are normal, expected, and part of the process.  However, after a commission has been given final approval by the client and is completed, only small changes are allowed to be made (anything that can be easily drawn or painted over).  Any great changes will come with an extra charge depending on time spent on it (anything that makes the artist have to redraw or repaint it completely). 

 5. Deadlines: The artist will deliver product via USPS, FedEx or UPS, with appropriate costs for faster delivery times, if requested.  The client will pay for shipping option at the ordering stage. 

 6. If one of us fails: If the client fails to pay, the commission will not be produced, and the transaction will be cancelled. If payment by the client is received and the artist fails to produce the commission within 30 days, a refund will be given and the transaction will be cancelled.

 7. Law that governs this contract:

 COPYRIGHT / USAGE POLICY

 The artist holds every right to the produced artwork, and therefore is allowed to:

 -Use the copyrighted artwork to promote herself within any place or on any site

-Publish the artwork

-Display the artwork

-Post the artwork on websites and social media

 

The client is allowed to use the copyrighted artwork for personal use only, unless agreed otherwise. If the client infringes on the copyright in any way, every right that the client had to the artwork will be retracted.

 

The following is considered Copyright infringement:

 

-Reproducing/selling the copyrighted artwork or any facsimile thereof

-Taking credit for the creation of the artwork

-Removing any watermarks/signatures

-Altering the artwork without the artist’s consent

 

7. Dissolving the agreement:

The client must request a dissolution of the agreement in writing.  Upon receipt of the request, the artist will issue a written receipt of cancellation, issuing an exchange with a different artwork or credit (in the amount of the price of the artwork) towards a commission.  If already in possession of the artwork, the client will ship the artwork back to the artist.  If the artwork has not yet been shipped to the client, no further actions are needed to end the transaction. 

privacy policy

Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit About the cookies Squarespace uses.

Fonts

This website uses font files from Google Fonts and Adobe Fonts. To properly display this site to you, servers where the font files are stored may receive personal information about you, including:

  • Information about your browser, network, or device

  • Your IP address

 Personal Data

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

  • Information about your browser, network and device

  • Web pages you visited prior to coming to this website

  • Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

Analytics

This website is run by Squarespace and collects personal data to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

 Visitor Data

When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:

  • Billing and shipping address

  • Details relating to your purchase (for example, your shirt size)

  • Email address

  • Name

  • Phone number

We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.

 Order Emails

We may email you with messages about your order activity. For example, we may email you to tell you that:

  • You’ve made a purchase

  • Your order has shipped

It’s not possible to unsubscribe from these messages.  We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.

 Abandoned Cart Emails

You’ll receive an automated email within 24 hours after you abandon your shopping cart, if all of the following occur:

  1. You enter your email address at checkout

  2. You add a product which is in stock to your shopping cart.

  3. You close your browser or leave this website without completing your purchase.

 You can unsubscribe from these messages at the bottom of the email.

The email will link back to this website, where you can pick up where you left off and complete your purchase.

Email Lists

If you sign up for our email list, we will send you Squarespace Email Campaigns, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.